Support Team

ADMINISTRATIVE TEAM

Cindy Smith
Executive Assistant to Dan Stephenson

Cindy Smith provides administrative support as the Executive Assistant to Dan Stephenson. She oversees Investor Relations, managing client accounts, directly interacting with Rancon investors, and facilitating investor communications.
Cindy joined Rancon in 2013.

Crissy Martinez
Administrative Assistant

As Administrative Assistant, Crissy provides support for the executive management team. She currently serves as Administrative Assistant for Investor Relations where she oversees client accounts, interacts with Rancon investors, and facilitates investor communications. In addition, she serves as administrative assistant to Jim Lytle, President of Rancon Group. Crissy joined Rancon in 2017.

Jackie Black
Director of First Impressions

As Director of First Impressions, Jackie is the friendly face who welcomes guests to our office. Jackie’s responsibilities include administrative support for the executive management team, various clerical tasks, and general accounting support. Jackie joined Rancon in 2016.

ACCOUNTING TEAM

Melissa Endresen
Controller

As Controller for the Rancon Group, Melissa Endresen is responsible for Financials, Oracle Team Lead, Capital Calls, Budgets, Cash Flow, Project Analysis and other fiscal related duties. During her career she has served as an office manager, and a data inventory control manager for various companies. Melissa joined Rancon in 2002.

Lori Huot
Accounts Payable Lead Analyst

As Accounts Payable Lead Analyst, Lori Huot is responsible for Accounts Payable, Accounts Receivable, Banking, Vendor Relationships, and the reconciliation of accounts for the Rancon Group and more than 80 Rancon Group partnerships. Lori works closely with staff to assure all Rancon Group accounts are current and functioning according to Generally Accepted Accounting Standards. Lori joined Rancon in 2000.

Tami Collins
Bookkeeper

As Bookkeeper, Tami Collins oversees Payroll, Bank Reconciliations, Accounts Receivable, banking, and Tax Reporting for the Rancon Group and more than 80 Rancon Group partnerships.  Tami joined Rancon Group in 2004.

Penny Hoy
Accounts Payable

As Accounts Payable Analyst, Penny Hoy is responsible for processing invoices, responding to vendor inquiries and processing deposit transactions. Penny joined Rancon in 2017.

Monica Howard
Financial Analyst

As Financial Analyst, Monica Howard’s responsibilities include analyzing financial data, monitoring variances, and identifying trends. Her primary area of focus is on Europa Village and the upcoming expansion. She prepares the financial package for Europa Village, as well as assists with the construction budget for the expansion. During her more than twenty years as an accounting professional, she has worked as a senior accountant for a large regional CPA firm, an accounting manager for a local manufacturing company, a business partner in a small, local construction company, and as an analyst for the largest privately held manufacturer and distributor of medical supplies in the country. She holds a Bachelor of Arts in Business Administration with a concentration in Accounting. She is also a licensed Realtor. Monica joined Rancon in 2017.

MARKETING TEAM

James Flores
Marketing Director

James Flores is responsible for the graphic design of key Rancon Websites including Rancon Group, Europa Village, and Europa Village Estates. In addition, James oversees maintenance and programming modifications to the sites. James has a background in real estate brokerage and has been a Web designer since 2005. He has been involved with more than 30 major Website projects and is the recipient of the Bank of America Award for Business. James joined the Rancon Group in 2011.

Shaana Callies
Digital Marketing Manager

As Digital Marketing Manager, Shaana Callies' responsibilities include Social Media Strategist for Europa Village, the Inn at Europa Village, and Europa Vineyard Estates; Webmaster of the websites for the Rancon Group, Rancon Regional Center, Europa Village, Inn at Europa Village, and Europa Vineyard Estates; Graphic Designer, Copywriter, Editor, Public Relations, and Digital Asset Manager. Shaana joined Rancon in 2012.